Privacy Policy

1. Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Cresco UK Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the UK GDPR;

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in our Cookie Policy;

UK GDPR: the UK General Data Protection Regulation;

Cresco UK Ltd, we or us: Cresco UK Ltd, a company incorporated in England and Wales with registered number 05095921 whose registered office is at Cresco Ltd, Manor Lane, Peckleton, Leicestershire, LE9 7RJ, United Kingdom;

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you: any third party that accesses the Website and is not either (i) employed by Cresco UK Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cresco UK Ltd and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, crescospreaders.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Scope of This Privacy Policy

This privacy policy applies only to the actions of Cresco UK Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Cresco UK Ltd is the "data controller". This means that Cresco UK Ltd determines the purposes for which, and the manner in which, your Data is processed.

3. Data Collected

We may collect the following Data, which includes personal Data, from you:

1. name;
2. contact information such as email addresses and telephone numbers;
3. demographic information such as postcode, preferences and interests;
4. financial information such as credit / debit card numbers;
5. IP address (automatically collected);
6. web browser type and version (automatically collected);
7. operating system (automatically collected);
8. pages visited, time spent on pages, and navigation paths (automatically collected via Google Analytics when you consent to analytical cookies);

in each case, in accordance with this privacy policy.

4. How We Collect Data

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically.

Data that is given to us by you

Cresco UK Ltd will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see our Cookie Policy.

5. Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;
2. improvement of our products / services;
3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

6. Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

1. our employees, agents and/or professional advisors — to obtain advice;
2. third party service providers who provide IT and system administration services;
3. third party payment providers who process payments made over the Website — to enable third party payment providers to process user payments and refunds;

in each case, in accordance with this privacy policy.

7. Third-Party Services

We use the following third-party services to operate this Website:

These services may process your Data on our behalf. Each operates under their own privacy policies and we ensure appropriate data processing agreements are in place.

Google Analytics data is processed by Google LLC in the United States. We have enabled IP anonymisation to ensure your full IP address is never stored. Google Analytics cookies are only set if you consent to analytical cookies. For more information, see Google's Privacy Policy at policies.google.com/privacy.

8. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a username that is unique to you.
• we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@crescospreaders.com.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

9. Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

We retain contact form submissions for as long as necessary to respond to your enquiry. Resolved enquiries are archived and automatically deleted after 12 months. You may request earlier deletion at any time by contacting us at info@crescospreaders.com.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

10. Your Rights

You have the following rights in relation to your Data:

1. Right to access — the right to request copies of the information we hold about you at any time, or to request that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to rectification — the right to have your Data corrected if it is inaccurate or incomplete.
3. Right to erasure — the right to request that we delete or remove your Data from our systems.
4. Right to restrict processing — the right to request that we restrict the processing of your Data in certain circumstances, for example if you contest the accuracy of the Data.
5. Right to data portability — the right to request that we transfer the Data we hold about you to another organisation, or directly to you, in a commonly used, machine-readable format.
6. Right to object — the right to object to our processing of your Data for direct marketing purposes or where we are relying on our legitimate interests (or those of a third party).
7. Right to withdraw consent — where we rely on consent to process your Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
8. Right to lodge a complaint — the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

If you wish to exercise any of the rights set out above, please contact us via the e-mail address: info@crescospreaders.com.

11. Making a Data Subject Request

To exercise any of the rights set out above, please contact us:

By email: info@crescospreaders.com

Please include:

• Your full name
• The email address associated with your data (if different from sender)
• Which right you wish to exercise (access, rectification, erasure, etc.)
• Any additional information to help us locate your data

Response timeline:

• Acknowledgement: Within 7 days
• Full response: Within 30 days
• Complex requests: May be extended by 60 days (we will notify you)

There is no fee for making a request. However, if your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on it.

12. Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

13. Cookies

This Website may place and access certain Cookies on your computer. Cresco UK Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. Cresco UK Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

14. Changes to This Privacy Policy

Cresco UK Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Cresco UK Ltd by email at info@crescospreaders.com.

15. Contact Details

If you have any questions about this privacy policy or our treatment of your personal data, please write to us:

• by email at info@crescospreaders.com; or
• by post at Cresco Ltd, Manor Lane, Peckleton, Leicestershire, LE9 7RJ, United Kingdom.